Privacy Policy

1. Personal Data We Collect

When we refer to “personal data,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following categories of personal data:

• Identifiers, such as your name, email address, phone number, billing address, postal address, and other contact details.
• Commercial information, including booking details, reservations, transaction history, invoices, purchases, cancellations, and refunds.
• Payment information processed through third-party payment providers.
• Communications and customer support information, including messages, inquiries, feedback, requests, and correspondence sent through email, forms, WhatsApp, social media, or other channels.
• Technical and device information, including IP address, browser type, operating system, device identifiers, language settings, network information, and interaction data.
• Website usage information, including pages visited, links clicked, browsing behavior, referral sources, and interactions with our website or Services.
• Marketing and preference information, including newsletter subscriptions, promotional preferences, and responses to campaigns.
• Any other information you voluntarily provide while using our Services.
  
  

We do not intentionally collect sensitive personal data unless required for legal, operational, or customer service purposes.

2. Sources of Personal Data

We may collect personal data from a variety of sources depending on how you interact with our Services.

• Directly from you, when you contact us, submit inquiries, make a booking or reservation, subscribe to newsletters or updates, complete forms, or otherwise communicate with us.
• Automatically through cookies, analytics tools, tracking technologies, and similar systems when you use our website or interact with our Services.
• From third-party service providers, including payment processors, booking and reservation platforms, analytics providers, advertising partners, communication platforms, and technical service providers.
• From public platforms and partners, including social media platforms, review platforms, affiliate partners, or public booking channels where you interact with our Services or content.

3. How We Use Your Personal Data

Providing the Services

We use personal data to operate, provide, and manage our Services.

• To process bookings, reservations, invoices, and payments.
• To organize, coordinate, and deliver tours, experiences, and related services.
• To communicate regarding bookings, schedules, confirmations, updates, cancellations, or customer support requests.
• To manage customer accounts, inquiries, and ongoing relationships.
  
  

Improving and Operating the Website

• To operate, maintain, optimize, and improve our website and Services.
• To analyze website traffic, user behavior, and performance metrics.
• To personalize user experience, website content, and recommendations.
• To develop new features, products, services, or functionality.
  
  

Marketing and Advertising

• To send newsletters, promotional messages, special offers, and updates.
• To measure and improve the effectiveness of marketing campaigns and advertisements.
• To provide relevant advertising, recommendations, or promotional content.
  
  

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in communications or by contacting us directly.

Security and Fraud Prevention

• To protect our website, systems, Services, customers, partners, and business operations.
• To detect, investigate, prevent, or respond to fraud, abuse, unauthorized access, illegal activity, or security incidents.
• To enforce our agreements, policies, and terms of use.
  
  

Legal and Regulatory Compliance

• To comply with applicable laws, regulations, tax obligations, accounting requirements, court orders, or lawful governmental requests.
• To establish, exercise, or defend legal claims and rights.

4. Sharing of Personal Data

We may share personal data with trusted third parties where necessary to operate our Services and fulfill legal or business obligations.

• Payment service providers and payment processors.
• Booking, reservation, and travel management platforms.
• Website hosting providers, cloud infrastructure providers, and IT service providers.
• Marketing, analytics, advertising, and communication partners.
• Professional advisors, accountants, insurers, auditors, or legal representatives.
• Government authorities, regulators, or law enforcement agencies where required by law.
  
  

We do not sell your personal data.

However, we may disclose personal data where reasonably necessary to provide the Services, comply with legal obligations, protect our rights and security, or in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of assets.

5. Third-Party Services and Payment Providers

Some parts of our Services may rely on third-party providers, including payment systems, booking platforms, analytics providers, communication tools, or marketing services.

These third-party providers may independently process personal data in accordance with their own privacy policies and terms.

We encourage users to review the privacy policies of any third-party services used in connection with our Services.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and user experience.

• To ensure proper website functionality and performance.
• To analyze website traffic, usage patterns, and interactions.
• To improve user experience and website optimization.
• To provide relevant marketing content and advertisements.
  
  

You can manage or disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• To provide and maintain the Services.
• To comply with legal, tax, accounting, and regulatory obligations.
• To resolve disputes and enforce agreements or policies.
  
  

Retention periods may vary depending on the nature of the information, applicable legal requirements, and operational needs.

8. Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal data.

• The right to access your personal data.
• The right to correct or update inaccurate information.
• The right to request deletion of your personal data.
• The right to restrict or object to certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to request data portability.
• The right to file a complaint with a competent data protection authority.
  
  

To exercise any of these rights, please contact us using the contact details provided below.

9. International Data Transfers

Your personal data may be transferred to, processed, or stored in countries outside your country of residence, including countries that may have different data protection laws and standards.

Where required by applicable law, we implement appropriate safeguards and measures to protect personal data during international transfers.

10. Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal data against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

11. Children’s Privacy

Our Services are not directed toward children under the age of 16.

We do not knowingly collect personal data from children without appropriate parental or legal guardian consent where required by applicable law.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or business practices.

Any updates will be published on this page together with the updated revision date.

Contact Information

If you have any questions regarding this Privacy Policy or how your personal data is processed, you may contact:

Flamingo Boat Tours B.V.

KVK / Chamber of Commerce number: 98501208
RSIN: 868522077
Registered address: Fred. Roeskestraat 115, studio 3.3, 1076EE Amsterdam, Netherlands
Corporate seat: Amsterdam, Netherlands
Email: flamingoboatamster@gmail.com
Phone: +31 684 112 068